Questions and answers

Open Heartnote in Safari. Tap the Share button (the square with an arrow pointing up) at the bottom of the screen. Scroll down and tap "Add to Home Screen", then tap "Add". The Heartnote heart icon now appears on your home screen. Tap it to open Heartnote like any other app.

Open Heartnote in Chrome. Tap the three dots in the top right corner. Tap "Install app" or "Add to Home screen", then tap "Install". The Heartnote heart icon now appears on your home screen and in your app list. Tap it to open Heartnote like any other app.

You choose the occasion and who the card is for, write your message with as much or as little help as you want, add a photo, signature and optional voice note, then share it by email, private link or as a printable file.

Select Create a Card, pick Personal for one person, Multi-Send for a list of people, Group Card to collect messages from many people, or Teams for an organisation. Each one walks you through a few short steps and saves as you go.

On the voice step you can record straight into your browser or upload an audio file. The recipient sees a small play button on the card. You can listen back and re-record before sending.

If your card has a voice note, the downloaded PDF has a QR code above the card on its first page. The downloaded image also has a QR code at the top. Scan it to open the private card and play the recording. Cards without a voice note do not have a QR code.

On the share step choose Download and print. You get a print-ready PDF sized for home or print-shop printing. Heartnote does not post physical cards yet.

On the share step pick Schedule for later and choose a date and time. The card is saved to your account as Scheduled, and you can change or cancel it from My Heartnotes.

You set up the card and a contribution deadline, then share the invitation link. Contributors do not need an account: they open the link, add their message and optional photo, signature or voice note, and can edit it until the deadline. You review and order the contributions before the card is sent.

You build one base card, add recipients by hand or by uploading a spreadsheet file, then let each message fill in that person's details. You can edit any individual message before sending, and retry anyone whose email did not go through.

A Heartnote lets you send or share one premium card. Multi-Send uses one Heartnote per recipient, so sending to eight people uses eight Heartnotes. You can create and preview a basic card for free, but sending or sharing requires a paid option.

Open Account Settings and look under Plan and billing. You can see how many Heartnotes you have left, change your plan, or cancel. Card payments are not connected yet, so nothing is charged today.

Cancel your subscription in Account Settings to stop renewal while keeping access through the end of the recorded period. There is no refund for the remaining time. You can also request account deletion under Your account. If you have a current period, deletion happens after it ends; otherwise it happens right away. You can withdraw a scheduled deletion before that date. Card payments are not connected yet.

Use the Contact page to send our team a message. Please don't include passwords or sensitive account information.